1. Information We Collect
We collect information you provide directly to us, such as when you create an account, submit a form, or contact us for support.
- Account information: name, mobile number, role, and password (encrypted)
- Operational data: meter readings, shift records, expense entries, and collections you log into the system
- Usage data: log files, IP addresses, browser type, and access times
2. How We Use Your Information
- To provide and maintain the RAGsolis DSR service
- To generate reports and analytics based on your operational data
- To send service-related notifications and updates
- To enforce our terms and detect security incidents
3. Data Security
All data is protected using industry-standard encryption in transit and at rest. Access is controlled via role-based authentication. We use HTTPOnly cookies, JWT validation, and rate limiting to prevent unauthorized access.
4. Data Retention
We retain your operational data for as long as your account is active. Upon account termination, data is deleted within 30 days. You may request earlier deletion by contacting us.
5. Third-Party Services
RAGsolis does not sell your data to third parties. We use minimal third-party infrastructure (hosting, database) and all vendors are bound by data processing agreements.
6. Your Rights
- Access your personal data at any time from your dashboard
- Request correction of inaccurate data
- Request deletion of your account and data
- Contact us at privacy@ragsolis.com
7. Contact Us
Questions about this policy? Contact RAGsolis at info@ragsolis.com or by visiting our Contact page.